After-sales service
After-sales service
1. After-sales service is lifelong maintenance, free of charge within one year (only cost is charged for vulnerable parts, man-made damage and force majeure).
2. Our company has a customer service acceptance center, which is responsible for providing a full range of high-quality services to the demander.
3. The Customer Service Acceptance Center has a dedicated person responsible for customer information reception, registration, analysis, response, processing, return visits, summary file creation and feedback, and handling customer complaints and other issues. Accept technical consultation from the demander, guide the demander to use and maintain the machine tool correctly, track the after-sales service situation, understand the demander’s satisfaction, and handle the "Three Guarantees" internal and external delivery in a timely manner.
4. Responsible for supervising and assessing the service quality and service attitude of outbound service personnel.
5. Establish a national inspection and maintenance system for after-sales service. Whether it is an old customer or a new customer, whether it is an insured or an uninsured customer, according to the customer file and the time of use, regular after-sales service personnel are sent for on-site inspection and maintenance (regardless of whether the customer has contacted We all conduct regular inspections), and the inspection system is: every two months, professional and technical personnel are sent from the head office to inspect all customers according to the geographical location; the inspection content is: maintenance and repair of equipment and guiding customers to operate the equipment correctly.
QUALITY FIRST
CAREFUL SERVICE
20 YEARS
INDUSTRY EXPERIENCE
CLOSE SALES
SERVICE
TRUST BRAND
MANUFACTURERS
Official Account
Business WeChat
Guangdong Liwei Precision Machinery Co., Ltd
No. 3, Chenwu East Road, Houjie Town, Dongguan City, Guangdong Province
E-mail：371467232@qq.com
Consulting Service Hotline
Service time (Monday to Friday 9:00-18:00)
Copyright @2021 Guangdong Liwei Precision Machinery Co., Ltd 粤ICP备2021034334号 Business license
Copyright @2021 Guangdong Liwei Precision Machinery Co., Ltd
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